Is Your Business Built for 24/7 Customer Relationships?
New technologies have made 24/7 customer relationships possible. It’s time to change your business model accordingly.
Sales Renewal's InsightRead Original Article
A seismic shift is under way that many businesses cannot ignore: thanks to new technologies, instead of waiting for customers to come to you, you can address your customers’ needs the moment they arise—and sometimes even earlier. It’s a win-win: customers get a dramatically improved experience, and companies boost operational efficiencies and lower costs.